Delete Your Account

Which app and which company

This page covers the Bhopal Pets Online Android app (package in.bhopalpets.app) and the website at www.bhopalpets.in.

Both are operated by KRP Tech Solutions OPC Private Limited, CIN U62099PB2023OPC059690, 2nd Floor, Maple High Street, Narmadapuram Rd, Chinar Fortune City, Bhopal, Madhya Pradesh 462026.

How to request deletion

1. In the app (the fastest way)

You can delete your account yourself, from inside the app:

• Open the Bhopal Pets Online app and sign in.
• Go to the Account tab (bottom right).
• Scroll to the bottom and tap Delete my account.
• Read what will be deleted and what we must keep, then tick the box to confirm you understand it is permanent.
• Tap Send me a confirmation code. We send a 6-digit code to your registered WhatsApp number — or to your email address if WhatsApp cannot reach you. There is no SMS option, because we do not have an SMS service.
• Enter the code and tap Delete my account permanently.

The code is how we make sure it is really you: nobody who picks up your phone, and nobody who guesses your password, can close your account without it. The code is single-use, valid for 10 minutes, and locks out after five wrong attempts. Nothing is deleted until you enter it — if a code arrives that you did not ask for, ignore it and your account is untouched.

Once the code is accepted the deletion happens immediately, not in 30 days, and the app tells you which of the two outcomes below applied to your account. You are signed out on that phone straight away.

2. By contacting us

If you no longer have the app installed, cannot sign in, or would simply rather we did it, send us a deletion request by any one of these:

• Email: privacy@bhopalpets.in (or support@bhopalpets.in) with the subject “Delete my account”.
• Phone or WhatsApp: +919753631238
• Contact form: www.bhopalpets.in/contact/

Please send the request from the email address or mobile number registered on the account. If we cannot match the request to an account, we will ask you to confirm using a one-time password sent to the registered email or mobile, so that nobody else can close your account.

What gets deleted

Once we verify the request, the following are permanently erased:

• Your profile: name, email address, mobile number, date of birth, city and state, profile photo, and password.
• Notification preferences: email and SMS opt-ins, and your order-status, delivery, offers and payment-update settings.
• Your saved address book: every delivery address, with its contact name, phone, address lines, landmark, city, state and PIN code.
• Saved pets and wishlist: every pet you bookmarked.
• Device push tokens: the app, browser and Firebase notification registrations for all your devices, so notifications stop.
• Login records: login history and any one-time passwords on file.
• Sign-in credentials: API access tokens, verified-email records and any linked Google or social sign-in.
• Content you posted: your product reviews and blog comments.

What we keep, and why

We cannot erase completed orders and their invoices. If you have ever placed an order with us, that order is a financial record:

• Orders — order number, dates, the pet purchased, amounts, GST and payment status, and the delivery address recorded on that order.
• GST invoices — each invoice carries a number from an unbroken sequence for its financial year. Removing one would break that sequence, which is exactly what tax law forbids.
• Payment and refund records for those orders.

These are retained for up to 8 financial years, in line with Indian tax and company law — the GST Act requires books to be kept for 72 months from the due date of the annual return, and the Companies Act, 2013 requires 8 financial years. After that they are destroyed.

Retained records are used only for legal, tax, accounting and audit purposes, and to handle any warranty, refund or dispute on that order. They are never used to market to you, and your account can no longer be used to sign in or place orders.

What actually happens to your account

There are two outcomes, and which one you get depends on whether you have ever ordered:

• If you have never placed an order — your account is deleted outright. The account record itself is removed, along with everything in the list above. Nothing about you remains.
• If you have placed one or more orders — your account cannot be removed outright, because our records deliberately prevent an order from being detached from the customer it belongs to. Instead we erase your personal data and permanently deactivate the account: everything in the “what gets deleted” list above is wiped, your name, email and mobile number are cleared, and what is left is an anonymised placeholder whose only job is to hold the invoice sequence together. You can no longer log in with it, and it holds nothing that identifies you.

In both cases you are signed out everywhere and notifications stop. Deletion is permanent and cannot be undone — you would have to register again from scratch, and past orders would not reappear in the new account.

How long it takes

• In the app: the moment you enter the code. There is no queue and no waiting period — the app tells you it is done, and what was done, before you leave the screen.
• By contacting us: we acknowledge your request within 3 working days and complete the deletion within 30 days of verifying it.
• In both cases, residual copies in encrypted backups are overwritten within a further 90 days as those backups age out.

Questions

Write to privacy@bhopalpets.in or call +919753631238. See also our Privacy Policy and Grievance Redressal Policy.